We look forward to providing high-level premium training, nutrition and recovery services to all of our TD Athletes Edge members! It is our commitment to you as a valued member of our TD Athletes Edge community to promote a client-centered environment that continually supports your health and fitness goals.

We kindly ask that each member of our TD Athletes Edge community understand our policies, in order to provide a safe, respectful and fun environment for everyone:

  • How do the TDAE Custom Coaching sessions work?

    • All training sessions are 1 hour in length and are booked on the hour. For example, if you reserve a 4:00pm training session, your training session will begin at 4:00pm and finish at 5:00pm with a coach providing hands-on coaching instruction and supervision in a semi-private format (maximum 4 client:1 coach ratio).

    • When booking your first week of orientation sessions (the first 1, 2, 3, or 4 sessions depending on whether you are training 1x, 2x, 3x, or 4x times per week), please book with our staff directly so that we can make sure to give you extra support! If you need to make changes to these orientation sessions, please again, work with our staff to reschedule.

    • Can I arrive early to begin my warm-up?

      • We LOVE that you can’t wait to get started and we want you to be able to come a few minutes early to get into your warm-up. Please feel free to come up to 15 minutes early to your scheduled session time since it starts to get crowded if you come earlier.

    • What if my workout is running over the scheduled hour?

      • No worries - you can’t rush perfection! We do ask that you try to wrap up no more than 15 minutes past the end of your scheduled session to avoid overcrowding.

    • What if I am running a few minutes late?

      • Traffic, kids, snooze alarm…it happens. Come on in and complete your scheduled session. You can also use the 15-minute buffer at the end of your scheduled session (see below)

    • What if I need to cancel a session?

      • We understand - life happens! If you are unable to make your session, just log into Virtuagym, withdraw from the scheduled session and reschedule when you are ready. If you are not able to withdraw from the scheduled session before the session starts, the credit will be forfeited.

  • How does annual membership work?

    • Charged every 4 weeks for 52 weeks/1 year

      • Payment may not correspond with the end of your phase

    • You receive a full year’s worth of credits up front to allow for advanced scheduling

    • Flexibility to move sessions between weeks/months to accommodate travel schedules

    • Attendance capped at 1 extra session per week beyond selection 

    • If you do not use all available credits by the end of your annual period, remaining credits are rolled into the next year’s annual period. If you do not extend the annual period, remaining credits are forfeited

    • Early completion of available credits could result in lump sum catch-up payment (remainder of year) before continuing

    • $250 cancellation fee for early termination. This does not apply if you use up credits early.

    • A plan “time out”/freeze can be activated for medical reasons

  • How does month-to-month membership work?

    • Start date of this period is the first session of the 4-week block

    • Charged every 4 weeks

      • Payment may not correspond with the end of your phase

    • Purchase blocks of 4, 8, 12 or 16 sessions at the month-to-month rate

    • You have 4 weeks to use these purchased sessions

    • There is flexibility to move sessions within the 4-week period to accommodate travel schedules

    • A plan “time out”/freeze can be activated for medical reasons

    • If you plan to miss 1-2 weeks of a 4-week block, you have the option to:

      • You can notify us to pause your membership

      • Pay a $60 drop-in fee per session for the sessions you are available to attend

      • Pay for the full 4-week block and schedule sessions around travel

    • If you plan to take a break between phases (whether it is 1 week or 3 months):

      • You must let us know 1 day before the contract end date

      • We complete a timeout form that captures: reason for freeze, intended reactivation date, etc.

      • We pause your membership in Virtuagym

      • We reactivate your membership when you are ready to restart

  • I just completed my assessment - when can I get started?

    • After finishing your assessment, you can get started as early as the following Monday. This gives our coaches time to analyze the assessment results, consult with the team and develop the right program for you!

  • I just finished my first phase, how quickly can I start phase 2?

    • To ensure that your program is designed precisely to meet your fitness needs, our team needs 48 business hours minimum to create the next phase of your training program. You are more than welcome to come in sooner than that if you would like. However, the session will count as one of your credits and you will be asked to use your previous phase training program.